Mix and Match

Refund policy

Mr. Vastra Return, Exchange, Refund & Cancellation Policy

At Mr. Vastra, customer satisfaction is our priority. We are committed to delivering premium-quality products and a seamless shopping experience. If your purchase isn't quite right, our Return, Exchange, Refund & Cancellation Policy is designed to make the process simple, transparent, and hassle-free.

Returns & Exchanges

7-Day Return & Exchange Window

You may request a return or exchange within 7 days from the date of delivery.

Requests received after this period may not be accepted unless required under applicable law.

Eligibility Criteria

To be eligible for a return or exchange, the product must:

Be unused, unworn, and unwashed.
Be free from stains, marks, perfume, deodorant, body odor, or any other odors.
Be unaltered and undamaged.
Include all original tags, labels, accessories, and packaging.
Be returned in the same condition in which it was delivered.

Products failing to meet these conditions may not qualify for a return, exchange, or refund.

Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned or exchanged:

Shorts
Socks
Undergarments
Gift cards (if applicable)
Products specifically marked as Non-Returnable on the product page

Damaged, Defective or Incorrect Products

We carefully inspect every order before dispatch. However, if you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing order@mrvastra.com.

Please include:

Order Number
Clear photographs of the product
Images of the outer package and shipping label
A brief description of the issue

After verification, we will arrange a free replacement, exchange, or full refund, depending on product availability and your preference.

Claims raised after 48 hours of delivery may not be accepted, except where required under applicable law.

Exchange Policy

We primarily offer exchanges for size-related issues.

Requests for a different color or variant may also be accommodated subject to stock availability. Any additional shipping charges applicable for such exchanges shall be borne by the customer.

Exchange Availability

All exchanges are subject to inventory availability.

Replacement products are reserved and dispatched only after:

The original product is received at our warehouse.
It successfully passes our quality inspection.

If the requested size, color, or product is unavailable, you may choose one of the following:

Another available product of equal value.
A higher-value product by paying the price difference.
A refund (where applicable).

Reverse Pickup Service

Complimentary First Exchange

The first eligible exchange request includes a free reverse pickup, wherever service is available.

Pickup Timeline

Once your request is approved, our courier partner will attempt pickup within 2–5 business days, subject to service availability in your location.

Pickup Delays

In rare situations, courier pickups may be delayed due to operational or location-specific issues. If the assigned courier partner cannot complete the pickup, we will make reasonable efforts to arrange an alternative pickup.

Second Exchange

If you require a second exchange for the same order, the product must be shipped back using India Post or another reliable courier service, and the shipping charges shall be borne by the customer.

Pickup Refusal

Our courier partner may refuse pickup if:

Original tags are missing.
The product appears used or washed.
The product contains stains, damage, alterations, or odors.
The package is not securely packed for transportation.

Self-Shipping

If reverse pickup is unavailable in your location, our support team will request you to self-ship the product using a reliable courier service.

Please ensure the item is securely packaged to prevent damage during transit.

For eligible self-shipped returns or exchanges, Mr. Vastra will reimburse up to ₹100 towards courier charges after successful quality inspection. Reimbursement will be processed within 3–5 working days after approval.

Partial Returns

If your order contains multiple products, you may return or exchange only the eligible item(s).

Refunds will be processed only for the returned product(s).

If a partial return causes the original order to no longer qualify for a promotional offer, free gift, discount, or free shipping, Mr. Vastra reserves the right to deduct the applicable promotional benefit or shipping charges from the refund amount.

Quality Inspection

Every returned product undergoes a detailed quality inspection after it reaches our warehouse.

Inspection is generally completed within 1–3 working days.

Only after the product successfully passes inspection will the exchange or refund process be initiated.

Return Request Approval

Submitting a return or exchange request does not automatically guarantee approval.

Each request is reviewed in accordance with this policy. Mr. Vastra reserves the right to reject any request that does not satisfy the eligibility criteria.

Refund Processing

Refunds are initiated only after the returned product successfully passes our quality inspection.

Once approved:

Refunds are processed to the original payment method.
Processing typically takes 4–7 business days, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, our support team will contact you to obtain your bank account details for processing the refund.

Failed Quality Inspection

Returns may be rejected if the product:

Has been worn or washed.
Contains stains or damage.
Has perfume, deodorant, body odor, or any other odors.
Is missing original tags, accessories, or packaging.
Has been altered after delivery.
Does not satisfy the eligibility criteria under this policy.

If a return is rejected, the customer may request the product to be shipped back by paying the applicable packing and courier charges.

Such requests must be made within 15 days of receiving the inspection result. Products not claimed within this period may not be eligible for storage.

Order Cancellation Policy

Customer-Initiated Cancellation

Orders may be cancelled only before they are shipped.

You can cancel order from the login dashboard and then going to order section. Alternatively, you can also request a cancellation, please email order@mrvastra.com using your registered email address and include your Order Number.

Cancellation requests are generally processed within 1–2 business days.

Refund for Cancelled Orders

Once cancellation is confirmed, the full amount will be refunded to the original payment method within 4–7 business days, subject to your bank's processing timelines.

You will receive an email confirmation once your cancellation has been processed.

Cancellation by Mr. Vastra

Mr. Vastra reserves the right to cancel an order due to circumstances including, but not limited to:

Product becoming unavailable.
Delivery restrictions.
Payment verification issues.
Suspected fraudulent or unauthorized transactions.
Pricing or technical errors.
Any unforeseen operational circumstances.

In such cases, customers will be notified promptly and offered either:

A full refund to the original payment method, or
The option to use the amount toward another purchase.

Force Majeure

While we strive to process all orders, returns, exchanges, and refunds within the timelines mentioned in this policy, certain events beyond our reasonable control may result in delays.

These include, but are not limited to:

Natural disasters
Floods, earthquakes, or severe weather
Government restrictions or regulatory actions
Public health emergencies or pandemics
Strikes or labour disputes
Transportation disruptions
Courier network interruptions
Technical system failures
Any other unforeseen circumstances beyond our reasonable control

Mr. Vastra shall not be held liable for delays arising from such events. However, we will make every reasonable effort to keep customers informed and complete the process as soon as possible.

Customer Rights

This policy is intended to provide a transparent shopping experience and operates in addition to the rights available to consumers under applicable laws in India, including the Consumer Protection Act, 2019.

Nothing in this policy limits or restricts any statutory rights available to customers under applicable law.

Contact Us

For all return, exchange, refund, cancellation, or order-related queries, please contact us at:

Email: order@mrvastra.com

To help us assist you quickly, please include:

Order Number
Registered Email Address
Reason for your request
Relevant photographs (if applicable)

Our Customer Support Team will guide you through the next steps.

Important Notes

Returns and exchanges must be requested within 7 days of delivery.
Products must satisfy all eligibility conditions before a return, exchange, or refund can be approved.
Refunds are processed only after successful quality inspection, except in verified cases of damaged, defective, or incorrect products.
Exchange requests are subject to product availability.
Courier timelines may vary depending on your location and logistics partner availability.
Abuse or misuse of the return policy may result in future return or exchange requests being declined.